Join a Session from a Mac

Join the session from your macOS machine

Depending on how the host has created the session, you will have to enter a code or pick a session from a drop-down list, or you can click on a link in an email invitation. Contact your host for more details on how you should join a session.

Once you have initiated joining the session, you should see a ZIP file being downloaded to your machine.

Double-click on the ZIP file to extract the PKG file

Run the PKG file from Finder

Open Finder, navigate to the location of the downloaded PKG file. Press Ctrl+Click on the downloaded PKG file to open the context menu. Click Open to run the file.

Follow the wizard to complete the installation of the ConnectWise Control client

Allow screen recording and accessibility access

Allow screen recording

• Open your Finder apple menu and select System Preferences.
• Click on Security & Privacy.
• Select the Privacy tab and then select Screen Recording.
• Click the lock in the corner of the window to unlock the Privacy settings.
• Select and check the ConnectWise Control client. The name will begin with "connectwisecontrol".

You'll see another window with the option Quit Now. Click Quit Now and the client will automatically restart.

For macOS Big Sur

If you don't see the "connectwisecontrol" client, add it by clicking the plus (+) icon at the bottom of the program list. 

If you don't see the "connectwisecontrol" client, add it by clicking the plus (+) icon at the bottom of the program list.

Enter "connect" in the search window in the upper right, and select to search This Mac.

Find and select the line starting with "connectwisecontrol" followed by a series of letters and numbers.

Allow accessibility access

• Return to the large Security & Privacy window and go to the Privacy tab.
• Select Accessibility.
• Click the lock in the corner of the window to unlock the Privacy settings.
• Select and check the ConnectWise Control client. The name will begin with "connectwisecontrol".

When you have finished, click the lock again to prevent further changes, and close the window.

For macOS Big Sur

If you don't see the "connectwisecontrol" client, follow the instructions above to add the connectwise client to the list.

Close the System Preferences window

In the open alert, click Quit Now

Ending a session

• Click and hold on the ConnectWise Control icon on your dock. From the pop-up menu, select Quit.

Saving or deleting the PKG file

If you are a technician that will be connecting to this session again, you can keep the PKG file in Finder or on your Desktop for later use. Otherwise, you can delete the PKG file from your Downloads folder.

What's next

View the host client features that are available for macOS and OS X.