The modern business needs a reliable source of information technology support. Historically, this was provided through a method known as break/fix—if your business technology was to break, a technician would come in to fix it. While this approach works, there are many trade-offs to using it that a business shouldn’t have to accept. Now that there is the managed services model, businesses no longer do.
The break/fix approach fundamentally involves waiting around for your technology to encounter an issue or malfunction and break down. As a result, there will always be downtime associated with the break/fix approach.
Managed services, on the other hand, are designed to minimize downtime as much as possible by detecting and resolving issues before they manifest and cause problems. This is accomplished through professionals remotely monitoring the components of your infrastructure for incoming threats or complications. These proactive actions provide the technician with more time to identify and mitigate the threats that your business would otherwise discover once a problem manifested.
That isn’t all that a managed service provider can do for your business, either. In today’s business environment, each organization’s leadership must juggle many responsibilities, all the while putting out any fires they may encounter. This means that, at times, some duties are pushed back in favor of what may appear to be more pressing business needs.
One commonly postponed duty is the management of a business’ IT infrastructure and solutions--however, this is one of the last things that a business should postpone.
With the way the world works today, efficient and functional technology is key to a business’ success. Therefore, a business that puts off maintaining their IT is inadvertently sabotaging their own future.
An MSP can help prevent this as well, as they will ensure that your solutions are updated to allow for optimized functionality. Under an MSP’s care, you can be sure that your tools are ready for you to use when you need them. Most of these services can be provided remotely, saving you the time you would have to wait for a technician to arrive on-site. However, one of our professionals will be deployed to your location if need be to resolve an issue that cannot be resolved remotely.
This is just a fraction of what an MSP’s service can do for your business. To learn more, read some of our other blogs, and give us a call at (781) 715-1900 to chat.